Privacy Policy

Chiremba Express — Privacy Policy

Last Updated: September 2026

Chiremba Express ("we", "our", "us") respects your personal and medical privacy. This Privacy Policy details how we collect, use, and protect your information when using our platform.

1. Information We Collect

• Personal Identifiers: Name, phone number, email address, physical address, and profile photo.
• Health Data: Consultation history, uploaded health vault documents, prescriptions, and symptoms provided during booking.
• Transaction Data: Payment logs, wallet activity, and pharmacy order records.

2. How We Use Your Information

• To facilitate medical consultations between patients and doctors.
• To process prescription fulfillment and medicine doorstep deliveries.
• To send appointment reminders, prescription updates, and OTP verification codes.
• To ensure compliance with local healthcare regulations and data protection standards.

3. Confidentiality & Data Security

Your health data and medical records are stored securely using encryption protocols. We do not sell, rent, or trade your personal information to third-party advertisers.

4. Data Sharing with Service Providers

Information is shared strictly on a need-to-know basis: with selected healthcare providers for consultations, pharmacies for medicine fulfillment, and accredited delivery partners for order logistics.

5. User Rights & Data Deletion

You have the right to inspect, update, or request the deletion of your account and personal records at any time directly through the app or by emailing support@chirembaexpress.co.zw.